Refund policy

Paizeen by Laiba – Return & Refund Policy

At Paizeen by Laiba, we value your trust and strive to provide the best quality products. Please read our return and refund policy carefully before placing an order.

🔄 Return Policy
• We accept returns only in cases where the product is damaged, defective, or incorrect.
• Return requests must be made within 48 hours of receiving the order.

To be eligible for a return:
• The item must be unused and unworn.
• The product should be in its original condition with tags and packaging intact.
• Proof (clear pictures or video) must be shared with our customer support.

💰 Refund Policy
• Once the returned item is received and inspected, your refund will be processed.
• Refunds are issued in the form of store credit or bank transfer, as per mutual agreement.
• Processing time for refunds may take 7–10 working days.

🚫 Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
• Customized sizes
• Sale or discounted items
• Items damaged due to misuse or mishandling by the customer

📦 Return Shipping
• If the return is due to our error (wrong or damaged item), we will bear the return shipping charges.
• For all other approved returns, shipping charges will be the customer’s responsibility.

📞 How to Request a Return or Refund

  1. Contact us on WhatsApp (0304-3323562) or Instagram within 48 hours of delivery.

  2. Share your order number, issue details, and clear images/video.

  3. Our team will review and guide you through the next steps.

Thank you for shopping with Paizeen by Laiba 🤍
Your satisfaction is our priority.